GRT Hotels and Resorts Employees Blog: Knowledge Feed - How to ...

With the continued growth of online guest reviews, social media postings, and videos of customer rants on YouTube, it is obvious that a hotel's level of guest service is increasingly transparent to the outside world. This is why in today's world it ... Many hotels already keep a tally sheet in the reservations department and/or the front desk to record the number of reservations booked, the number of upsells, or the number of walk-ins captured. Why not implement a process ...